"Even an hour with this man will make a difference." Dr Ian Brooks is New Zealand’s leading expert on customer care, creating customer value and becoming customer driven. He has written 14 books on business management and customer care.

Check out Ian's website which contains all his topics, material and other great stuff at Dr Ian Brooks

Over 85,000 copies of his books have been sold in New Zealand alone.

These include;

The Yellow Brick Road - The Path to Building a Quality Business
Second To None - Six Strategies for Creating Customer Value
The Pocket Edition of Second To None, Getting & Keeping Customers
How To Turn Complaints Into Cash
10 Steps to Becoming Customer Driven.

This makes Dr Brooks the most published author in business management in New Zealand's history. His books are sold in North America, Great Britain and South Africa and two books have been translated into Portuguese and are best sellers in Brazil.

A much sought after and internationally recognised business speaker, Dr Brooks inspires and entertains over 150 audiences each year in New Zealand, Canada, the United States, Great Britain, Dubai, Brazil and Australia. He is one of only six New Zealanders to have spoken at the Million Dollar Round Table in America, the world’s largest convention of insurance agents. His recent road show for the New Zealand Retailers Association attracted the largest audiences in the association’s history.

For nearly 30 years, Dr Brooks has consulted to organisations in New Zealand, Australia, Canada and the South Pacific helping them to survive and grow in this crowded and competitive market place. His clients have included large corporations, and many small and medium-sized businesses. Dr Brooks also has extensive experience in the public sector and has worked with a large number of local authorities.

Dr Brooks is chairman of the New Zealand Association for Customer Excellence and a regular columnist on customer care for the New Zealand Business magazine. He is chairman of Business Drivers Ltd, owners of the Tell Simon customer feedback system and managing director of Nahanni Publishing Ltd. Ian is also a director of the Independent Business Foundation which represents the interests of small and medium-sized businesses to governments here and overseas.

"My passion," says Ian, "is to provoke people. Provoke them to explore and develop their potential. When I speak to an audience, my goals are to stimulate, entertain and challenge. I want people to walk out with a new view of business and of themselves."